Goodby, Lowe's
Well, we closed on the townhouse today and I wanted to change the tumblers in the locks right away. So, I take the locks down to the local Lowe's Home Improvement Center that I visit everyday of late. The lady says, "Sorry, but my manager will not let me change locks unless you bought them from Lowe's in the last 90 days."
I'm trapping flies with my mouth at that. "Ma'am, perhaps you don't understand. I've bought about $150,000 in building products from Lowe's over the last six years. And, I'm currently redoing a townhouse and visit this store for materials and supplies everyday. I want the tumblers changed." Nothing doing.
She brings the department manager over who will not let her change the tumblers. I repeat my story, adding that across the street from nearly every Lowe's store there is a Home Depot and it's only a question of whether I turn right into Lowe's or left in Home Depot. Nothing doing. "Why?", I ask.
"Because it will give you an incentive to buy a new lock", he says.
I'm now somewhere over the Moon, approaching Pluto.
So, I get Bozo's name and go to the store manager. I repeat my story. The store manager assures me that it will be no problem to get the tumblers changed. I walk back to the hardware department. Bozo answers the phone. It's the store manager. "But," he says, "if we violate a policy what good does it do to have a policy?" He hangs up the phone on the manager and walks away.
I'm now somewhere over the Moon, past Pluto, approach the outer limits of the Universe.
I'm also out the door, vowing to never return. Lowe's has, as the say, apparently gotten to big for it's britches.
Tomorrow I'm calling one of those good ole buy multi-millionaires up in Alleghany County who got that way working at Lowe's #2 and taking stock instead of a salary in the early days. They just might know somebody down in North Wilkesboro.
Stay tuned.
Go Home Depot!
I'm trapping flies with my mouth at that. "Ma'am, perhaps you don't understand. I've bought about $150,000 in building products from Lowe's over the last six years. And, I'm currently redoing a townhouse and visit this store for materials and supplies everyday. I want the tumblers changed." Nothing doing.
She brings the department manager over who will not let her change the tumblers. I repeat my story, adding that across the street from nearly every Lowe's store there is a Home Depot and it's only a question of whether I turn right into Lowe's or left in Home Depot. Nothing doing. "Why?", I ask.
"Because it will give you an incentive to buy a new lock", he says.
I'm now somewhere over the Moon, approaching Pluto.
So, I get Bozo's name and go to the store manager. I repeat my story. The store manager assures me that it will be no problem to get the tumblers changed. I walk back to the hardware department. Bozo answers the phone. It's the store manager. "But," he says, "if we violate a policy what good does it do to have a policy?" He hangs up the phone on the manager and walks away.
I'm now somewhere over the Moon, past Pluto, approach the outer limits of the Universe.
I'm also out the door, vowing to never return. Lowe's has, as the say, apparently gotten to big for it's britches.
Tomorrow I'm calling one of those good ole buy multi-millionaires up in Alleghany County who got that way working at Lowe's #2 and taking stock instead of a salary in the early days. They just might know somebody down in North Wilkesboro.
Stay tuned.
Go Home Depot!
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